Frequently Asked Questions (FAQ)

Placing an Orderrss button

There were 10 articles found in this category:

  1. questionHow can I get help with my order right now?
    In the US? Call us toll free at 1.800.993.7422 and memorize this for future reference: 800.99.EPICA Not able to reach us by phone? Click just ask live help from the top of any page to send an email immediately. Not fast enough? CLICK HERE TO SEND US AN EMAIL NOW FAQ You are in the rig ...
  2. questionHow do I place an order?
    Select a product from the menu banner. Select a quantity and size or other options if applicable and then click Personalize This Item to put your name on it or customize it in one of four ways. To simply purchase it, select Add to cart. Continue shopping for additional products, or Checkout to ...
  3. questionHow do I add items to my Shopping Cart?
    After you Add to Cart, the item will be placed in your shopping cart until you check out. Personalization items such as embossing, calligraphy and logos are treated as separate items that you can add to your cart and edit at any time. It is best to add these items right after you add the product ...
  4. questionHow do I checkout?
    Checking out is an easy four step process. 1. Click on the Checkout button from any product page or the my cart link from the top right of the page. Your shopping bag appears and you can review your order. Here, you can also enter your US zip code, view shipping options and enter a coupon code i ...
  5. questionI am an international client, what should I know?
    Most importantly, you should absolutely consult our FAQ for international clients. It will be the most useful information you will read and shows you how to format your address depending on where you live. When you are ready to place your order and are checking out: Select your country first f ...
  6. questionAs an international client, how do I format my address during checkout?
    Japan First Name Enter your first name Karen Last Name Enter your last name Gilligan Address Enter your address 1-3-5- Kanamachi Address2 Enter more of your address City Enter your city name Tokyo State / Province Lea ...
  7. questionHow can I be sure my order went through?
    When we receive your order, you will receive an e-mail confirmation usually within minutes. You should also see a confirmation page after you submit your order. If you did not receive an e-mail call us at 1-800-993-7422 before placing another order. Sometimes emails bounce because your ISP (I ...
  8. questionHow do I know that my order has been shipped?
    When your order has been shipped, we will send you another email with your tracking number. You can track it on or on You can also track your order from your account on the website. To login to your account Click here
  9. questionDo I have to pay sales tax?
    Definitely not! Unless of course you live in the state of Massachusetts in which case the rate is 6.25%. International clients are also excused from US sales tax but recipients are responsible for all duties and taxes assessed by their country specific customs charges
  10. questionWhat are my payment options?
    We accept credit and debit cards from Visa, MasterCard, Discover, American Express.  As an alternative we also offer PayPal

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