Frequently Asked Questions (FAQ)

Returns and Exchanges

There were 2 articles found in this category:

1. How do I handle a return if my product is not personalized?
   Returns: All returns will be credited back by their original payment type if received back to us within 30 days from the time your package arrived to you. Please note that if you return merchandise without an invoice, we can only provide the last known value of the Epica product in the form of a ...
2. How can I exchange my Epica product? Do you have a speed exchange?
   Want to try something else? Bring it to Epica or send it back to the address below for an exchange. We will not charge you any Shipping and Handling (S&H) on your exchange. There is no need to send any additional payment to cover a price difference for an exchange. Your original payment method w ...