Frequently Asked Questions (FAQ)

Shipping and Rush Ordersrss button

There were 9 articles found in this category:

  1. questionHow long does GROUND SHIPPING take?
    TIME IN TRANSIT FOR GROUND DELIVERY: The FedEx Map below illustrates how many business days your order will take to get to you once it ships from Epica in Tennessee. Simply find the color of your state and consult the color chart below the map. WE HAVE SPED UP OUR GROUND DELIVERY TIMES TO GET P ...
  2. questionWhat are some other less expensive rush options?
    If you are just ordering a product without personalization, we will ship it out the same or next business day.  Consult the map above for times in transit to where you are.  We ship out of Tennessee.  We offer every shipping option there is so just decide if you are close enough to order it grou ...
  3. questionHow do I format my international address?
    Japan First Name Enter your first name Karen Last Name Enter your last name Gilligan Address Enter your address 1-3-5- Kanamachi Address2 Enter more of your address City Enter your city name Tokyo State / Province Leave on "New York" Country Enter "Japan" Japan Postal Code Enter you ...
    URGENT & OVERNIGHT PERSONALIZED ORDERS: Take a deep breath, you are in good hands. Epica has options to get you ANY personalized or non-personalized order by 8:30 tomorrow morning, Monday through Friday, no questions asked. If you are ordering on a Friday, call us for Saturday delivery. ($25 ex ...
  5. questionHow long will it take to get to my doorstep?
    We work around the clock to make sure you get your packages on time and earlier than you would expect.  All non-personalized orders (where you just order the product itself) are shipped to you the same day you order them. During checkout select whichever shipping option you require: Ground, 3-d ...
  6. questionHow much will shipping be? Is there a way for me to know before I buy?
    Of course. For your convenience, we have placed a real time shipping calculator on the first page of our shopping cart checkout area before you even get to any billing and shipping information. To easily get an accurate quote for any shipping service we offer, click the checkout button or the ...
  7. questionDo you ship to Post Office Boxes (PO Box)?
    Unfortunately FedEX does not deliver to PO boxes and so this service is not offered.  The only time we ship via the post office is if the order originates outside the United States or is an APO. Therefore, please make sure you provide us with a physical shipping address during checkout.  Your bi ...
  8. questionWhere do you ship from?
    All Epica products ship out of Tennessee.
  9. questionWhat carrier do you use for shipping Epica products?
    Within the United States, Epica Ships exclusive via FedEX.  Tracking information is sent via email to the address you provide during checkout for all customers and can be tracked online at or from the website under your account.

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