We genuinely want your experience at Epica to be phenomenal. That should mean a classy, easy, fast, and fun experience along with the opportunity to order and customize products that are otherwise impossible to find. At Epica, we are proud to offer a no questions asked money back guarantee:
Simply return the product to the address on our contact us page, with attention to Returns Department, along with a note explaining what you would like to do and your original invoice. Only items that have been personalized, embossed or custom ordered for you or your company are not eligible for return or exchange.
We stand behind our products 100%. Note however that we specialize in vintage distressed leather products that have been purposely weathered and purposely contain subtle inconsistent color marbling, hand crafted abrasions and purposeful scarring. However, should you discover any oversight on our part that constitutes a damaged good with regard to craftsmanship, we will replace the product to your satisfaction.
EXCLUSIONS:
We encourage anyone to try one first risk free before purchasing larger orders. This guarantee excludes: any individual orders over five pieces as well as all volume, bulk, special orders, custom orders or wholesale transactions. Personalized orders of any kind are also not eligible for return. These transactions cannot be exchanged or refunded.
