Your Privacy

At Epica, we are committed to protecting your privacy. We DO NOT collect any information about you with the EXCEPTION(S) of information utilized in the ordering process, Newsletter, or Registration option(s). Any information you share will be used solely to provide an individualized shopping experience, and upon request to communicate with you about products, services, and promotions. NO INFORMATION IS SOLD, RENTED or LEASED to any other company, agency, or entity.

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status - such as an order confirmation notice.

When you sign up for our Newsletter we will do just that, enter your subscription for our monthly newsletter.

When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

You may always unsubscribe or request that we send you no further information by (1) sending an email with 'remove' in the body of the message to remove@epica.com or (2) by entering your email in the subscription box on the registration page, checking 'unsubscribe' and clicking submit.



COOKIES

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do NOT contain any personally identifying information, but they do allow us to enhance your shopping experience; with the customized features of our shopping cart system. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.



SECURITY

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access by the latest in cryptography standards.

To check the security of your connection, look at the lower left-hand corner or middle of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), SSL is active. You can also double-check by looking at the URL line of your browser: When accessing a secure server, the first characters of the site address will change from "http" to "https."

We also now provide you with a method to order on line and then call us with your credit card information. Please select the "call with credit card info" option at checkout, and then call us with your Credit Card information via our toll-free number (1.800.993.7422). You may also print out your order form and submit it via fax to 1.805.277.7154



SHIPPING AND EXPRESS DELIVERY

We ship via UPS & USPS and all carrier covenants govern said shipments. All orders will be processed the day they are received DURING NORMAL BUSINESS HOURS. Any orders submitted after 2PM PST will be processed the following BUISNESS DAY. Weekend orders will be shipped on the following Monday. For overnight delivery, orders must be submitted Monday through Friday by 2 PM PST.



MERCHANDISE RETURN POLICIES

We genuinely want your experience with us to be phenomenal. No matter how great a product or service is, sometimes you discover that your purchase just doesn't work out. In an online environment it can be scary making purchases and even more frightening making returns. With Epica it's easy:

If for any reason you discover your purchase is not what you want, you may exchange it, upgrade it, downsize it, or return it for a full refund of the purchase price less the shipping charges. You've even got 14 full calendar days to make this decision. It's that easy.

Only TWO items are not eligible for return:

1. The World's Largest Leather Journal
2. Any item that has been personalized, embossed or custom ordered for you or your company.


Any other items can be exchanged or returned as long as they are in saleable condition, unused and in their original packaging. Please call us or e-mail us for additional questions.



COPYRIGHT

All content on & within this site, such as text, graphics, logos, button icons, images, audio clips, is the property of Epica and protected by U.S. and international copyright laws. All software and information contained herein is developed, and presented for the sole use by customers/clients of Epica. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.



TRADEMARKS

Epica is/are registered trademarks of Epica, in the United States and other countries. Epica graphics, logos, and service names are trademarks of Epica. Epica trademarks may not be used in connection with any product or service that is not Epica.



DISCLAIMER

THIS SITE IS PROVIDED BY Epica ON AN "AS IS" BASIS. Epica MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. APPLICABLE LAW.

This site is created and controlled by Epica in the State of California, USA. As such, the laws of the State of California will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site, prices, offerings and these disclaimers, terms, and conditions at any time.

The Epica web site may contain links to other sites that are not under our control. These web sites have their own policies regarding privacy. You should review those policies before visiting the web sites. Epica has no responsibility for linked web sites and provides these links solely for the convenience and information of our visitors.
 
 


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